Your Privacy. Our Responsibility.
At ZONE2 Performance, we believe trust is earned both through our products and how we treat our customers.
This Privacy Policy explains how we collect, use, share and protect personal information when you visit www.zone2.in, place an order, subscribe to updates or contact us.
1. Who We Are
ZONE2 Performance is operated by ZONE2 PERFORMANCE PRIVATE LIMITED, India.
For questions about this policy or how we handle personal information, contact support@zone2.in.
2. Information We Collect
Depending on how you interact with ZONE2, we may collect:
- Your name, mobile number and email address.
- Shipping and billing addresses.
- Order details, payment status and transaction references.
- Customer queries, reviews and feedback.
- Website usage information, such as device type, browser, IP address and cookies, where applicable.
We aim to collect only information reasonably necessary to provide our services.
3. How We Use Your Information
Your information helps us:
- Process and deliver your orders.
- Send order confirmations, shipping updates and delivery notifications.
- Handle returns, refunds and customer support.
- Improve our website, products and customer experience.
- Prevent fraudulent activity and protect our systems.
- Meet applicable legal, accounting and tax requirements.
- Send offers and marketing communications where you have provided the required consent.
4. Payments and Security
Payments on ZONE2.in are processed through supported third-party payment providers, including Razorpay.
Payment providers handle payment information according to their own security and privacy practices.
We may receive payment confirmation, transaction IDs and other information required to fulfill your order.
We use reasonable measures designed to protect customer information. However, no internet-based service can guarantee absolute security.
Never share your UPI PIN, OTP, CVV or banking password with anyone claiming to represent ZONE2.
5. WhatsApp, SMS and Email Communications
We may use WhatsApp, SMS or email to send important order-related information, such as:
- Order confirmations.
- Shipping and delivery updates.
- Payment and refund notifications.
- Customer-support responses.
Promotional messages, product launches and special offers will be sent only where the required marketing consent has been obtained.
You may opt out of promotional communications by following the unsubscribe instructions, where available, or emailing support@zone2.in.
Opting out of marketing will not prevent necessary order-related communications.
6. Sharing Information With Service Providers
We may share necessary customer information with trusted service providers involved in operating our business, including:
- Payment service providers.
- Shipping and courier partners.
- Website hosting and technical support providers.
- Email, SMS and WhatsApp communication providers.
- Other providers needed to fulfill orders or meet legal requirements.
We do not sell customer personal information to unrelated businesses for their independent marketing purposes.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain the shopping cart and understand website performance.
Where optional analytics or advertising technologies are used, we will provide applicable disclosures and consent choices as required by law.
You can manage cookies through your browser settings. Disabling essential cookies may affect some website features.
8. Customer Reviews and Athlete Stories
We love celebrating the everyday athletes who make ZONE2 special.
Customer reviews, testimonials, photographs and athlete stories may be featured on our website or social media with appropriate permission.
Participation is voluntary. Customers can contact us to request removal of their identifiable published content.
9. Your Privacy Choices
Subject to applicable law, you may request to:
- Access information about your personal data.
- Correct inaccurate information.
- Withdraw consent for optional processing.
- Request deletion of eligible personal information.
- Raise concerns about how your information is handled.
To submit a request, email support@zone2.in.
We may need to verify your identity before processing certain requests.
10. Data Retention
We retain personal information only for as long as reasonably necessary for order fulfillment, customer support, legal compliance, tax records, fraud prevention and dispute resolution.
When information is no longer needed, we will delete or otherwise handle it in accordance with applicable requirements.
11. External Websites
Our website may contain links to third-party websites or services.
Their privacy practices are governed by their own privacy policies. We encourage customers to review those policies before sharing personal information.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technologies or applicable laws.
Any updates will be published on this page with a revised date.
13. Contact and Grievance Redressal
For privacy questions, concerns or complaints, please contact:
Business Name: ZONE2 PERFORMANCE PRIVATE LIMITED
Brand: ZONE2 Performance
Grievance Officer: Bhushan Tarak
Designation: Founder & Grievance Officer
Email: support@zone2.in
Phone: +91 9175111085
Registered Business Address:
SR NO 224 SANT TUKDOJI H, DIGHI ROAD, NR SIDDHESHWAR, Bhosarigoan, Pune City, Pune – 411039, Maharashtra, India.
We aim to acknowledge customer complaints within 48 hours and resolve them within one month, in accordance with applicable requirements.
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ZONE2 PERFORMANCE
Built for Everyday Athletes.
Winners Never Quit.