Your Trust Matters to Us.
At ZONE2 Performance, every bottle is created with care. We want you to feel confident when ordering from us.
If something isn't right with your order, we're here to make it right.
1. Our Return Policy
As ZONE2 Performance Body Wash is a personal-care and hygiene product, we do not accept returns or exchanges simply due to a change of mind, fragrance preference, or after purchasing the wrong quantity.
However, we accept eligible return, replacement and refund requests in the following circumstances:
- You receive a damaged, leaking or defective product.
- You receive the wrong product.
- A product is missing from your order.
- The product is materially different from its advertised description or is otherwise not as promised.
- Your order is not delivered or is delivered late in circumstances where applicable consumer law provides a remedy.
Your statutory consumer rights remain unaffected.
2. When Should You Report an Issue?
If your order arrives damaged, leaking or incorrect, please contact us as soon as possible, preferably within 7 calendar days of delivery.
For defects or quality concerns discovered later, please contact us when you become aware of the problem. We will assess your complaint fairly in accordance with applicable law.
3. How to Request a Return or Refund
Simply email us at support@zone2.in with:
- Your order number.
- A brief description of the problem.
- Clear photographs of the product and packaging, if available.
- The product batch number, for quality-related complaints.
Our team will review your request and guide you through the next steps.
An unboxing video is not mandatory.
4. Replacement or Refund
If we confirm an eligible issue, we will arrange an appropriate resolution, including a replacement or refund.
Where a product is damaged, defective, incorrect or otherwise fails to meet applicable legal requirements, customers will not be charged return-shipping fees.
We may request the affected product for inspection where reasonably necessary.
If a replacement is unavailable or a refund is required under applicable law, we will arrange an appropriate refund.
5. Refund Processing Time
Once a refund is approved and any necessary return or inspection is completed, we aim to initiate the refund within 7 business days.
For prepaid orders, refunds are generally made to the original payment method.
Banking and payment service provider processing times may vary. The amount may take an additional 5–10 business days to appear in your account, depending on the payment method.
For eligible full-order refunds, we will refund the amount actually paid, including applicable original shipping charges where required.
6. Order Cancellation
Changed your mind before your order ships?
Contact us at support@zone2.in as soon as possible.
Orders may be cancelled before dispatch. If payment has already been collected, we will arrange a refund.
Once an order has been dispatched, cancellation may not be possible. However, your rights relating to defective, incorrect, undelivered or late products remain protected under applicable law.
7. Opened or Used Products
For hygiene reasons, we cannot accept returns of opened or used products solely because you dislike the fragrance, texture or personal experience.
However, genuine defects, product-quality issues and applicable consumer rights are exceptions to this restriction.
If irritation occurs, discontinue use and seek medical advice where appropriate. Please report any suspected product safety or quality concern to us.
8. Contact & Grievance Support
We're a founder-led brand, and your experience matters to us.
If you have a question or complaint, please reach out.
Brand: ZONE2 Performance
Email: support@zone2.in
Website: www.zone2.in
Grievance Officer: Bhushan Tarak
Designation: Founder & Grievance Officer
Contact Number: +91 9175111085
Business Address: ZONE2 PERFORMANCE PRIVATE LIMITED
SR NO 224 SANT TUKDOJI H, DIGHI ROAD,NR SIDDHESHWAR, Bhosarigoan, Pune City, Pune- 411039, Maharashtra
We will acknowledge consumer complaints within 48 hours and work to resolve them within one month of receipt, in accordance with applicable requirements.
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ZONE2 PERFORMANCE
Built for Everyday Athletes.
Winners Never Quit.